The Customers who have any Complaint, can follow the following process for its redressal:
(a) Register the Complaint in a complaint register / complaint box, which is available at the registered office of the Company following address:
Dashboard Account Aggregation Services Private Limited,
Workafella, New No. 431, Teynampet, Anna Salai
Chennai – 600018
Or
(b) send an email to: grievance@saafe.in
Or
(c) Call on 7845148999;
Or
(d) Write to the Company at the below mentioned address:
Customer Service Team
Dashboard Account Aggregation Services Private Limited,
Workafella, New No. 431, Teynampet, Anna Salai
Chennai – 600018
Your complaints will be responded with 7 working days. Kindly include the following information along with your complaint to effectively address it.
| Name of the User | Comments |
|---|---|
| Phone number registered with Saafe | |
| Email ID | |
| Brief description of the query | Please mention the mode of accessing the Saafe platform like mobile app or web. |
| Preferred mode of communication | If it is blank, our customer service team will contact you by phone. |
| Additional details | Please mention the names of the regulated entities both FIU and FIP if it is relevant to the query. |
If Customer is not satisfied with the resolution provided by customer service team of the company OR no response is received within 10 working days, the customer could write to Customer Grievance Redressal Officer at
(a) Customer Grievance Redressal Officer
Mr. Vijayan Rajasekar
Dashboard Account Aggregation Services Private Limited,
Workafella, New No. 431, Teynampet, Anna Salai
Chennai – 600018
Or
(b) send an email to: vijayan@saafe.in
The company will respond within 7 days from the date of receipt of such escalation.
If the customer's query or complaint is not resolved within a period of one month from date of complaint the customer may also approach the RBI Ombudsman / Regional Office of Dept. of Supervision – RBI
Officer-in-Charge
Department of Supervision
Regional Office – Chennai
Reserve Bank of India
Fort Glacis, No.16, Rajaji Salai
Chennai 600 001
Tel: 044- 2539 9189
Grievance Redressal Flow
Complaint Registration → First Level Customer Support → Customer Grievance Redressal Officer → RBI Ombudsman / RBI